Communicating effectively online
- 3-hour course
- 3 CPD points
- Booking
- Make enquiry
- Module leader
With more healthcare interactions becoming virtual, it is important to be able to still truly connect and communicate with colleagues and patients whilst online. Communicating effectively online is a three-hour course to help you make the most of online interactions.
Who is this course suitable for?
Suitable for all Healthcare Professionals, both clinical and non-clinical
Applicable to all departments and Multi-disciplinary teams
Course objectives
This course will:
Cover practical techniques to maximise quality of the interaction and to ensure a constructive outcome
Enhance your questioning techniques required to gather all the necessary information to ensure an accurate diagnosis/treatment plan
Demonstrate how to build rapport with patients despite lack of physical contact and enabling them to feel safe to ask questions
Increase your ability to draw relevant information from patients without the availability of subtle face-to-face cues
Allow you to feel more comfortable with communicating remotely and reduce the anxiety of patients in unfamiliar circumstances
Enhance your ability to empathise using different models, drawing on scientific research
Strengthen your skills to enhance patient empowerment, including health coaching and self-management education