Managing Difficult Conversations and Conflict Management Skills
- 12-hour course
- 12 CPD points
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No career avoids difficult conversations or conflict. Managing Difficult Conversations and Conflict Management Skills - a two day course - helps you to manage those crucial conversations and constructively deal with inappropriate behaviour.
Who is this course suitable for?
Suitable for all Healthcare Professionals, both clinical and non-clinical
Applicable to all departments and Multi-disciplinary team
Course objectives
This course will:
Explore what makes a conversation difficult and how to prepare for it
Examine what creates conflict and how to de-escalate situations
Discuss the importance of stress management before and during the interaction
Introduce the key components of a Psychologically Safe environment
Demonstrate the skills of communication and listening to generate positive outcomes
Provide strategies for handling difficult conversations
Course testimonials
Excellent course. Anne ensured that it was interactive giving everyone a chance to talk things through with peers and continually worked on keeping the course relevant to us.
This was a very well led course & we got good interactions from the attendees. It was very useful to have the breakout rooms (which worked very well) to have more in depth conversations with the other attendees. Multiple different learning styles catered for in the sessions meant that all were hopefully able to benefit. Would definitely recommend this course to anyone looking to revise or expand their practise in the area of conflict management, important conversations or even first level negotiation skills.
Course carried out in nice friendly environment, good opportunities to share ideas about personal experiences on subject and learn from peers experience.
It worked well on Zoom. Ann adaptedthe material to suit the group brilliantly and the role play and disussions were really useful.
Extremely well facilitated and run course. Strong interactive component and tailored to the needs of each participant. Good mix of theoretical and practical components, and a great mix of different forms of learning. Would have been even better face to face, but used the possibilities of online learning to the best.