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Patient, family and staff involvement in learning from Patient Safety Incidents
- 6-hour course
- 6 CPD points
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Combining the latest research, regulations and requirements with powerful lived experiences, this one-day course - Patient, family and staff involvement in learning from Patient Safety Incidents - is impactful and insightful. As well as helping you to meet the requirements of the NHS PSIRF, this compelling course explores Restorative Just Cultures, both in theory and practice.
Who is this course suitable for?
All Lead investigators conducting patient safety incident investigations
All Executive and Service Leads for patient safety
All Executive and Service Leads for Duty of Candour
Executive and Service Leads supporting response to patient safety incidents
Investigators supporting patient safety incident investigations
Course objectives
This course will:
Introduce principles of restorative practice
Allow you to reflect upon the needs of patients, families and carers following an incident, and how an investigation can meet some of those needs
Review the Duty of Candour (regulations and practical application)
Help you to signpost support for those suffering trauma, loss or stress
Address sharing findings effectively to facilitate wider learning
Discuss challenges/complexities associated with cases where there is more than one investigation
Prepare you for dealing with conflict and difficult conversations; including how to ensure any staff involved or affected by the incident are involved and supported
Course testimonials
Just to say it was another brilliant day and I for one really hope PSIRF becomes a reality
Ben and the MedLed team have delivered consistently high quality training on human factors and patient safety for InHealth over the last 5 years. As a result of this experience, when we were looking for training partner a to start our PSIRF journey they were our go to team. The whole of our governance team and key clinical operational colleagues undertook the 4 day Introduction to PSIRF training in November and December 2022. Our facilitators were Ben, Sam and Jo.
Ben and Sam took us through ‘Understanding Systems’ and ‘Patient Safety II’ which included Systems Thinking and the analytic tools and frameworks on Day 1. Day 2 looked at culture and Day 4 at the practical application of what we had learnt. The complementary skillsets of Ben and Sam gave our whole team a really solid foundation for our PSIRF learning journey. They challenged some of our outdated thinking in a supportive way and encouraged us to consider the concept of systems thinking in our response to and investigation of patient safety events.
On Day 3, we looked at how to involve patients and their families. Jo took us on a powerful and emotional journey and gave us insight on how it feels to be involved in a patient safety event. She introduced us to the concept of restorative justice and helped us to understand that the current tools we use for safety investigation often do not meet the needs of those at the heart of the safety event, our patients and their families.
I have had more positive feedback about this training than any other programme that our team have participated in. We have already started using some of the new tools and we are looking at our system and not our people when things go wrong
I wholeheartedly recommend the MedLed programme to any team looking to progress their PSIRF journey in an intelligent and compassionate way.
Another informative but challenging day facilitated compassionately and confidently, so that challenging conversations can be held with everyone in the room feeling safe to reflect and learn.