Human Factors For Healthcare - Train The Trainer
- 36-hour course
- 36 CPD points
- Booking
- Make enquiry
- Module leader
This course will give participants a deeper understanding of the principles of Human Factors For Healthcare and how to apply them. This six-module Train The Trainer course will also help you integrate Human Factors For Healthcare into your existing training programmes.
This unique 36 hour programme, developed specially for healthcare organisations, takes Human Factors For Healthcare from the training room straight to the practice, ward or theatre through your greatest asset - your people.
MedLed's Human Factors For Healthcare Train The Trainer allows organisations to develop a sustainable and self-supporting approach to delivering Human Factors training organisation wide. This course, which is mapped to the NHS Patient Safety Syllabus, will enable attendees to both integrate the principles of Human Factors For Healthcare into their existing training programmes; they will also leave with skills and knowledge to deploy and develop short "Introduction to Human Factors For Healthcare" courses across your organisation. Participants are provided with all necessary materials to run their own training in future, with an unlimited non-commercial license for the use of these materials.
This Train the Trainer course can also be used to establish a beating heart of expertise within your organisation, which we like to call your "Human Factors Hub". This internal resource is key component of our Human Factors Roadmap.
6 modules, typically run over 12 weeks
Up to 15 participants
Evidence-based, utilising cutting edge safety science and performance science
Interactive activities
Available as a face-to-face course or via distance learning
Our distance learning option combines live webinars via Zoom or Teams and targeted independent study. Independent study includes a variety of media and methodology to cater for different learning styles. This format allows participants to arrive at live sessions having covered the theory and concepts, with the live sessions then focused on application in practice in their own context.
Independent study includes but is not limited to:
Relevant articles/papers (key points summarised with signposting to full papers and articles)
Games and quizzes
Recorded presentations
Videos
Questions for reflection
Optional extra activities to stretch those with a higher existing level of knowledge
This sample curriculum is a starting point for adaptation depending on the needs and experience of the group, in particular taking into account the specific different organisational and care settings and stakeholder boundaries.
Who is this course suitable for?
Suitable for all Healthcare Professionals, both clinical and non-clinical
Applicable to all departments and Multi-disciplinary teams
Prior experience of Human Factors is helpful but not essential
Course objectives
Get to know you session
Define “Human Factors For Healthcare”
Share how this concept addresses the flexible relationship between internal cognition, interactions/team dynamics and the external environment/conditions under which work is undertaken
Provide the opportunity to get to know each other, share backgrounds, agree on expectations and establish individual needs
Build a sense of trust that leaves all parties with the feeling that this training will be a two-way process
Module 1 - Patient Safety & Human Factors: Present & Future
Establish what we mean by Safety I and Safety II
Determine the difference between simple, complicated and complex systems
Ascertain what a “systems thinking” approach means within Human Factors
Allow you to consider Safety Differently and Safety III
Look at how ideas introduced within Complex Systems fit with classical understanding of adaptation
Module 2 - Just & Learning Cultures
Identify the difference between cultures and climate
Introduce the concept of a Just & Learning Culture
Develop ideas of how to understand violations within Complex Systems
Acknowledge the role of subcultures and their impact on both climate and culture
Apply the concepts of understanding causation in complex systems to the context of incident investigations
Module 3 - Human Cognition: To err is human
Help you to recognise situations that an individual’s ability to perform optimally is impaired
Review the short and long term effects of stress on an individual’s capability to perform
Analyse how people make decisions in high pressure situations
Module 4 - Factors between humans
Explore what high performing teams may look like in your organisation
Discover how the nature of complexity may impact on team dynamics
Appreciate the potential of constructivist language within high performance environments
Recognise the importance of high trust behaviours within teams and groups
Present approaches to feedback to increase group learning and maximise improvement
Module 5 - Creating conditions for high performance
Discuss the role of a leader within a high performance environment
Recommend approaches that enable a high support environment
Offer principles of good teaching
Propose what constitutes a positive learning environment
Investigate the role of design within the working environment and its impact on safety
Module 6 - Putting learning into practice
Ask what are the main messages and takeaways for you from each session?
Encourage you to reflect on the implications of this for you, in your role as a facilitator of change and improvement
Give you an opportunity to present and get peer and expert feedback on an implementation plan, presentation, project, training session, or initiative you plan to action, individually or as a team, after the programme concludes
Course testimonials
As Human Factors lead at our hospital I have found the support of the MedLed team invaluable.
They have helped our Human Factors Hub and associates understand the concepts of safety in the complex environment of healthcare , including systems thinking, culture, psychological safety leadership models, and enabling healthcare staff to perform at their best for patient safety and quality.
MedLed have also provided teaching on investigation of Patient Safety incidents to our Patient Safety team using a systems thinking approach and educated our senior leaders around the leadership aspects of safety and quality.
I would recommend them to others, especially as there is a broad range of skills within their team.
I attended a 5 day Human Factors course facilitated by Ben Tipney from MedLed and found Ben an excellent and skilled facilitator. He used his background in rowing as a base for facilitation often using personal examples which made learning and reflection more real for the delegates. He is particularly good at facilitating the session on teamwork and effective teams. I also found his practice of summarizing first thing in the morning what lessons the delegates took home the day prior very useful. He has generously loaned me slides and helped develop presentations. Ben is a patient listener and able to use delegates’ experience and thoughts as part of teaching. He is very professional and shows respect to all students irrespective of their age or experience.
Since attending his workshops, I have been able to develop my own interest in managing distractions in clinical practice and implementing barriers to these interruptions.
I have really enjoyed the course. The team at MedLed are knowledgeable and experienced in the topics we studied. I feel really pleased that we have moved our human factors understanding beyond the non technical skills to a really broad understanding of the complexity of healthcare and how we can use this to approach each situation with the right aspect of human factors knowledge. I have also valued the support and conversations I have had with Ben and Paul about things we have learned and how to use these concepts in a practical way in the hospital.
The role of Human Factors in optimising performance in high-stress situations and in medical error has always fascinated me. I was fortunate to be one of four senior clinicians from the London Ambulance Service selected to take part in the UCLPartners & MedLed Human Factors Programme. The introduction to the programme was a five-day course run by Ben from MedLed, covering the underpinning principles of human factors in relation to medicine and patient safety.
Ben clearly has a wealth of knowledge in the subject, drawing from his personal experiences outside of medicine, from well-known and less well-known incidents and from his observations of how clinical teams function. Throughout the course, attendees were encouraged to participate in discussion and share their experiences, making the course relevant for everyone there. Being able to see that other Trusts and other clinicians faced similar challenges was reassuring; the opportunity to share examples of how to improve patient safety through a better understanding of human behaviour was very useful.
Although there was a clear structure to the week, with a number of well-placed and recurrent themes, there was sufficient flexibility in the timetable to allow the discussion and debate to be shaped by the group.
Although for a long time we have included elements of human factors, error prevention and crew resource management in training for select groups of clinical leaders and included concepts in the development of the pit-crew concept for resuscitation, with the support of MedLed and UCLPartners, the Trust is now developing a more structured programme that will see both greater embedding of human factors in all clinical teaching, and improved awareness and understanding of human factors in the investigation of near-misses and incidents.
During the week of face to face teaching I gained a huge amount of insight into human factors, the basic psychology of the human brain, culture; what that means and ideas on how to influence organisational culture, wellbeing of the workforce and ideas around organisational “buy-in” plus many other concepts.
For me personally Ben put words to feelings and ideas I have held for a long time. This has given me a terminology I can use to further self-directed studies and help me build various training packages for my trust. We are also launching several other initiatives based around concepts taught on the course.
I feel we as an organisation gained a huge amount of insight not only from the content taught but from the shared experience of the rest of the cohort. The contact days where we all get back together have been a brilliant point for sharing of information and ideas, we have built a cross trust partnership with the other trusts involved which is invaluable.